Order Processing:
We strive to fulfil orders as soon as you place them. In most cases, your order will be sent to our delivery partner within 1-2 business days. Our business days are Monday-Friday.
Shipping Time:
For most serviceable pin codes, we try to deliver within 7 days. But due to unforseen circumstances like weather, strikes, remote locations, stocking issues, festive seasons or any other reason - it may take longer. You will however be able to track your package using a unique tracking link that we will email/whatsapp you after your order is sent to our delivery partner.
RETURN
7-Day Return Policy
At HUBEN, we believe in maintaining a fair and practical return policy that balances the interests of our customers and our business.
Our Return Terms:
Returns are accepted within 7 days of receiving your order if the product is not as described on the website or in case of defective/damaged products.
We will not be able to take any return request post the 7 days returns window.
The item must be in its original, unaltered condition with all packaging, labels, and tags.
Personalized or customized items cannot be returned unless they are defective.
To start a return, you can contact us at support@huben.in
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at support@huben.in.